Information on Right of Withdrawal

Information on Right of Withdrawal for Consumers/Model Withdrawal Form (EU customers only)

1.) Right of Withdrawal

If you are a consumer (§ 13 BGB), you are entitled to a 14-day return policy (see Cancellation Policy).

We point out that the right of withdrawal does not apply to

delivery of goods which are not prefabricated and which require an individual choice or decision by the consumer for their production or which are clearly tailored to the personal needs of the consumer,

  • supply of sealed goods which for reasons of health or hygiene are unsuitable to be returned when they were unsealed after delivery,
  • delivery of audio or video recordings or computer software in a sealed package, if the seal was removed after delivery,
  • delivery of newspapers, journals or magazines with the exception of subscription contracts.

 

Cancellation Policy
 
Right of Withdrawal

You have the right to cancel this contract within fourteen days without giving a reason. The revocation period is fourteen days from the day you or any third party named by you, other than the carrier, have or has taken the last goods in possession.

To exercise your right of cancellation, you must inform us

SSB AUDIO GmbH
Sonnenweg 25
30827 Garbsen - Germany
Fax: +497021 9989019
Email: Service@ssb-audio.com

by means of a clear statement (e.g., consigned by post mail, fax or email) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but it is not compulsory.

To meet the cancellation deadline, it is sufficient that you send your notification concerning the exercise of the right of withdrawal before the withdrawal deadline.

Effects of Withdrawal

If you withdraw from this contract, we will reimburse all payments we received from you, including delivery costs (except for the additional costs arising from the fact that you chose a method of delivery other than the cheapest standard delivery offered by us) immediately and no later than fourteen days from the date on which the notice of your cancellation of this contract was received by us.

For this repayment we use the same method of payment that you used in the original transaction, unless you expressly agreed otherwise; in any case, you will not be charged fees for such repayment.

We may refuse reimbursement until we have received the goods back, or until you have demonstrated that you have returned the goods, whichever is the earlier.

You have to send back or pass the goods to us promptly and in any event not later than fourteen days from the date on which you notify us of any cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. We will bear the costs of returning the goods.

You only need to pay for any diminished value of the goods when such loss in value is due to a handling unnecessary to ascertain the nature, characteristics and functioning of the goods.

Exclusion of Right

The right of withdrawal does not exist with

  • delivery of goods which are not prefabricated and which require an individual choice or decision by the consumer for their production or which are clearly tailored to the personal needs of the consumer,
  • supply of sealed goods which for reasons of health or hygiene are unsuitable to be returned when they were unsealed after delivery,
  • delivery of audio or video recordings or computer software in a sealed package, if the seal was removed after delivery,
  • delivery of newspapers, journals or magazines with the exception of subscription contracts.

 

2.) Model Withdrawal Form

Here you can download a (model withdrawal form) as PDF (Adobe Acrobat Reader required) and use it to exercise your right of cancellation. Just return the completed withdrawal form by post or fax or email it back to us.